Oudraqy Shipping and Refund Policy

Shipping Policy

  • Orders are processed and dispatched within 2 business days (Monday to Friday). Orders placed on a weekend or a NSW public holiday are processed from the next business day. Delivery times start from the dispatch date.
  • All orders are shipped via Australia Post.
  • Please provide a secure delivery address. We are not responsible for parcels that go missing after they have been delivered to the address you gave us.
  • Standard Shipping (Australia): Free standard shipping is offered on orders over AUD $90. For orders under AUD $90, shipping fees will be calculated at checkout based on Australia Post rates.
  • Express Shipping: Express shipping is available at an additional cost. Rates will be displayed at checkout.
  • International Shipping: We don’t currently ship outside Australia.
  • Delivery Responsibility: Once a parcel has been delivered to the address you nominated, Oudraqy is not responsible for loss, theft or damage after delivery, including theft from the premises. If tracking does not show your parcel as delivered, contact us and we will investigate with Australia Post. If the parcel is confirmed lost, we will refund you or, if you prefer and the product is in stock, send a replacement. It is the customer’s responsibility to ensure that a secure and safe delivery address is provided. We recommend selecting a delivery address where someone is available to receive the parcel or using Australia Post delivery options such as parcel lockers or Signature on Delivery, which can be selected at checkout where available. Signature on Delivery is strongly recommended for high‑value orders.

Signature on Delivery

  • Signature on Delivery: Customers may select Signature on Delivery at checkout (where available). Where Signature on Delivery is not selected, the customer accepts the risk of loss or theft once the parcel has been left at the delivery address they nominated.
  • For high‑value orders, Oudraqy reserves the right to require Signature on Delivery to ensure secure delivery.
  • Failure to select or accept Signature on Delivery does not make Oudraqy liable for parcels lost or stolen after delivery.

Google Merchant & Platform Compliance Notice

  • Shipping times, costs, and delivery methods are clearly disclosed at checkout in accordance with Google Merchant Center and WooCommerce requirements.
  • Return eligibility, timeframes, and conditions are publicly accessible and apply equally to all customers.
  • Product descriptions, images, and policies are presented as accurately as possible and are not misleading.
  • Please note: Images are for presentation only, actual bottle may look and feel different.

Returns and Refunds Policy

  • For a change of mind, you can return an eligible item within seven (7) days of delivery for a refund, exchange, or store credit, whichever you prefer. We may decline change-of-mind returns where this policy is being misused, for example through repeated returns.
  • Smelled it and it’s not for you? You’re welcome to open the bottle and smell the fragrance. To be eligible for a change-of-mind return, the bottle must be full and unused (not applied to skin), undamaged, and returned with its original packaging. To try a scent on your skin before buying a full-size bottle, order a 1 ml sample first.
  • Return postage is paid by the customer for change-of-mind returns. Change-of-mind refunds cover the amount you paid for the product only; the original shipping charge is not refunded. If a return takes your order below the free shipping threshold, we may deduct the standard shipping charge from your refund.
  • Faulty, damaged or incorrectly sent items are an exception: the full-and-unused condition does not apply, and we cover the cost of return postage. Please contact us as soon as you can at support@oudraqy.com.au so we can arrange a replacement or refund. If we inspect a returned item and find it does not have the problem reported, our change-of-mind conditions apply instead.
  • Need more than 7 days? Just contact us at support@oudraqy.com.au and we’ll arrange it.
  • Personalised, custom-made, or special-order items are not eligible for change-of-mind return or exchange, unless faulty under Australian Consumer Law.
  • 1 ml samples are not eligible for change-of-mind return or exchange. Samples are for trying a scent before buying a full size, and they can’t be resold once sent. If a sample arrives damaged, leaking or incorrect, the faulty-item exception above applies: contact us as soon as you can and we’ll replace it or refund you. New customers also get their sample spend back as credit on their first full-size order (see our samples page).
  • To start a return, email support@oudraqy.com.au with your order number and reason for return. Our team will provide return instructions.
  • Once the returned item is received and inspected, we will issue a refund, store credit, or dispatch an exchange item, according to your preference.

This policy is written to comply with Australian Consumer Law (ACL), WooCommerce platform requirements, and Google Merchant Center policies. Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under Australian Consumer Law.